F.A.Q.

 

 

 

How long is the shelf life of Home Pizza Kits?

If you do not wish to make your pizza immediately when you receive it, our recommendation is to open the box as soon as it is delivered and to refrigerate all the ingredients (apart from polenta) immediately. The kit has 48 hours refrigerated life in order to keep quality and freshness of all the ingredients. Although some ingredients might be good for a few days, pizza dough is the limiting factor here.

 

Can your pizzas be frozen?

Yes, all our pizza ingredients can be frozen for up to 3 months. The best way to defrost pizza when you want to make it is to defrost it in fridge (not at room temperature). It will take 10-12 hours, but it is worth it since the end result will be much better than defrosting at room temperature (there will be no excess water to influence the taste of pizza dough, mozzarella and tomato sauce). To summarize, if you wish to make pizza on Friday evening, you should put it from freezer to fridge on Thursday evening or at latest Friday morning.

 

 

Will you sell more pizza variations in the future?

Yes, we are working on it. We would like to add more pizza options to our home kits.

 

Do you have vegetarian pizza kit?

At the moment we are offering Veggie Deep Dish Home Pizza Kit that is vegetarian.

 

Is your pizza gluten free?

This is something we are working on, but for now our pizza dough is not gluten-free.

  

Is your pizza vegan?

We don’t have vegan pizza in our Home Pizza Kits for now. We’ll keep you updated!

 

Is your pizza halal?

The meat we use on our pizza kits is not halal. However, we do have amazing vegetarian options.

 

When will my order arrive?

Once your order has been shipped you should receive a confirmed shipping email and all the details on how to follow your shipment. On the day of the delivery you will receive one-hour time slot.

 

Can I change my address?

If you want to change your address after placing the order, please send us an email to shop@japes.uk and we’ll do our best to assist you. Please have in mind that if the label for your order has already been printed, it might not be possible to do so.

  

The date I want to select isn't available!

If the date you'd like your kit to arrive isn't available, it probably means that we have either sold out all the kits on that day or that we don’t deliver on that day.

  

Where is my order? 

Once your order has been shipped you should receive a confirmed shipping email with tracking number. If you have not yet received a shipping confirmation email, we are still working on getting your kit to you! If your kit should have reached you by now but hasn’t, drop us a line at shop@japes.uk letting us know and we’ll look into it for you.

 

How does the kit stay fresh during transport?

Each kit is packed the day it is picked up. It is packed with an ice pack and in a temperature controlled box to help the products stay nice and chilled.

 

Can I get my order delivered on a specific day?

We are working hard to get out as many kits as possible as fast as we can! If you have selected a certain day for delivery, you should receive your kit on that day. 

 

Where can I see ingredients and Allergen information?

Our pizza contains gluten (wheat) and milk. Veggie option is vegetarian. Tomato sauce contains chives and garlic in very small percentage. Flour we use may contain traces of soy.

Have in mind that our pizzas are made in the kitchen where we use nuts, soy, sesame, eggs, celery as well as other allergens. The allergy data is deprived from suppliers specifications on the allergenic ingredients that have intentionally been added to the final food product. We are taking all the steps to ensure that Allergen info is accurate. We cannot guarantee that any product is 100℅ free from any allergen due to the risk of cross-contamination in production and supply.

I want to order more kits - do you do bulk orders?

Drop us an email to shop@japes.ukand we’ll be happy to help you!